Delivery and return
SHIPPING
Once your order is shipped, we will confirm it to you by email immediately and send you the tracking number.
This shipping number is also accessible from your customer account on our website. At any time you can be aware of the status of your delivery by visiting the delivery company‘s website provided to you in the email.
SECURED AND FAST shipping for other destinations
To keep it simple we have only 3 levels of delivery prices corresponding to 3 main geographical zones we serve.
| Zone 1 Asia-Pacific | DIRECT BANK TRANSFERS Australia, Brunei, Darussalam, Hong Kong, India, Indonesia, Japan, Korea, Republic of Kuwait, Macao, Malaysia, New Zealand, Singapore, , Taiwan, Province of China, Thailand |
| Zone 2 Europe and Middle East | Andorra, Austria, Bahrain, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Israel, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom |
| Zone 3 Americas | Argentina, Brazil, Canada, Chile, Mexico, United States, Uruguay, Venezuela, Republic Of Bolivaria |
Your country is not mentioned above? We look forward to hearing from you:
Email: info(at)buymedesign.com
DUTIES AND TAXES
What if the product is coming from a country outside of my country ?
If you are buying from a foreign provider, you may need to pay import duties and taxes. Any charges incurred upon the product‘s arrival in your country are your responsibility. We cannot foresee nor control these fees, which differ greatly by country. Since you are considered the official importer, rather than the seller or our company, you are also responsible for all customs regulations and laws in your receiving country. Please contact local customs authorities to find out further information. Please regard the information on each product to consider where the item will be shipped from.
As buymedesign.com selects products you may not find in your country, the extra shipping and taxes cots are still worth it if you want to be one of the first in your country to get this new items.
RETURN POLICY
7-Day Return Guarantee
For your peace of mind, orders at buymedesign.com are covered by our 7-day return guarantee.
If at any time you feel our products do not meet your needs please return the item by following our e-commerce return policy within the applicable 7 day period, and we will issue a refund for the item.
a. What makes the product eligible for a return?
- A return may be requested up to 7 days from the delivery date
- Returns and refunds are only accepted for items purchased via www.buymedesign.com
- Items must be returned in its original condition and including the original packaging
- If an item is being returned for credit, no credit will be issued until the item has been inspected
b. How to Return a Product Purchased from buymedesign.com ?
- E-mail buymedesign.com team at return(at)buymedesign.com and join pictures of the product, the reference of the order # and an explanation of why you want to return it in the body of the email.
- Use a traceable shipping method (UPS, fedex, etc.) for all returned items and send us an email with the applicable references.
- Shipping and handling charges are not refundable. The customer is responsible for all shipping charges and insurance on all return shipments.
c. How will I get my refund ?
Once we have inspected the product returned and it is confirmed eligible for a refund, we will issue a Credit Memo. You will receive an email informing you that the order has been refunded, and the refund will appear in your account.
