What kind of products are we looking for?
buyMeDesign is looking for unique and visionary designs. As we stand for the rise of design, we partner with designers and vendors that are willing to reveal original and qualitative creations. We are on the look-out for products with a story, specific creation methods or original ways of usage, qualitative design, cutting-edge or authentic know-be, and above all we look for creations that communicate passion and vision. Have exactly what we are looking for? Let us know about you and let's start your revelation!
How do transactions work?
When an order is placed at buymedesign you will receive an order confirmation email. Buymedesign enables the transaction between Buyer and you, the Seller. We process each customer’s payment in our secure online checkout. We also offer the Customer a single-point of contact, so they can speak to us about any questions they might have about your product, and to organise returns.
Who do I invoice when I receive an order?
When you receive an order, Buymedesign has already received payment in full from the Customer, and is holding the money on your behalf in your account. You should print the Receipt and Labels for each order in your account and include this with your order when you ship it.
What documents should I include with the parcel?
You should include a copy of the receipt within the parcel, which you can print from the Orders page of your Seller Account.
How are Buymedesign’s fees collected?
Each month, we will email you an invoice outlining all of your sales that month and any fees due on those sales. Your earnings for the month are then transferred to your PayPal account minus any fees that are owed to buymedesign. No action is needed on your behalf.
How do I list products in my account?
Once you have registered as a vendor on buymedesign, you will receive an excel with all the details to be filled in about your products. Please be as thorough as possible with product descriptions, ensure you add dimensions and colours for each of your products. Please list all items of varied colors as separate entries.
How do I fulfil my orders correctly?
When an order is placed you will receive an email confirming the details. You MUST dispatch your order on time and login to your account to add tracking information for each order. It is vital that you keep the customer in the loop about their order. You should then add tracking information once you have it.
What about Insurance and Order tracking? And what happens if it goes missing in transit?
It is vital that when you ship orders, you get necessary tracking information and if your items are valuable that you have adequate insurance in case things go missing in transit…which they often do. If the customer does not receive their item, or if it arrives damaged, it is your responsibility to ensure either a replacement is sent, or a refund is issued.
What marketing and promotions can you offer?
How do Returns, Cancellations and Refunds work?
Buymedesign arranges for all the returns. You must contact us as soon as you have received the returned item, and confirm its condition. Any refunds to the Customer are organised by buymedesign. If you have already been paid for the sale, we will charge the cost of the refund to your credit card, deduct it from your next payment or invoice you directly. You can read our full Returns and Refunds Policy here.
Who handles Customer Service?
Buymedesign handles all the customer queries, so the only thing you have to worry about is working on great design products. Customers can contact us via email, online message and feedback forms, telephone or in writing.
Why was my application for a Seller Account not approved?
Please note: we turn away more products and sellers than we allow in, to ensure the product range fits with our target customer base. Your product must fit with our requirements (see top of page), and our team must love your product. We aim to offer our consumers a hand-picked curated selection of the best products that we can find. Please do not be deterred if your product is declined by us, you can always re-apply once the issue has been resolved. Please contact us if you would like feedback on why your application was unsuccessful.
I still have questions, who do I speak to?
Please visit the Contact section
of the website to connect with us directly.